Cancellation & Rescheduling Policy

Plans change, and that's okay. Here's how it works.

How to change your booking

• Use the Manage your booking link in your confirmation email or text.
• Or call or text us at 289-217-3763, or reply to any of our messages.

With 48 hours' notice or more

Reschedule, cancel, change your entry notes or add extra services (like the oven or fridge) at no charge.

With less than 48 hours' notice

Our team has already planned the route and set your time aside, so changes inside 48 hours may not be free of charge. Call or text us as early as you can and we'll do our best to help.

Your deposit

Your $50 deposit holds your date and is credited toward your total. It is non-refundable. If you reschedule with 48 hours' notice or more, your deposit carries over to your new date. The remaining balance is paid after your clean is completed, by cash or e-Transfer.

Recurring cleans

There's no contract. The same 48-hour notice applies to each visit, and you can pause or cancel your recurring schedule any time.

If we need to adjust

If we ever need to change your arrival window, we'll text you first.

Call 289-217-3763 Text us